I also had them steal and use my credit card information purchase and order me their product. When I called them their response was well someone else in your house must have ordered them and not told you.
I said there is no one else, the guy had the nerve to say then I must have forgot, sorry no refunds. He then told me not to raise my voice to him I want getting nothing the vitamins would be shipped to me.
This company is a scam. Had to call my bank and open a fraud investigation to get my money back.